Refers to the hours during which the SUMSSs are available.
HIDDENAPP SOFTWARE SOFTWARE
The subscription based software as a service provided by The Company pursuant to the Agreement. Refers to a credit provided to the Customer in respect of an under performance of the HiddenApp Ltd Services as provided for in the Schedule 2. Refers to those causes listed at clause 2.6, Part 1. Refers to the order form of the Agreement to which this Schedule 2 relates. Means the general maintenance of the HiddenApp Ltd Services, and the application of Updates and Upgrades. The fees payable in respect of the HiddenApp Ltd Services as set out in the relevant Order Form to which this Schedule 2 relates. Refers to the Customer named in the relevant Order Form.Īny failure of the HiddenApp Ltd Services to operate in all material respects in accordance with the specification and Documentation provided, including any failure or error referred to in the Priority, Response & Resolution Table at clause 4.1. Monday-Friday 09:00 to 21:00 in the UK excluding bank holidays. Refers to the service level guarantee as set out herein at Part 1.
Refers to the Order Form and Terms and Conditions (to which this Schedule 2 relates) including this Schedule 2. The definitions and interpretations used in this Schedule 2 shall be as referred to in the Terms and Conditions to which this Schedule 2 relates or as otherwise set out here as follows: Schedule 2 Availability, Maintenance & Support Services Terms
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